We’ve got big plans at Buildxact, and we’re always looking for people who share our passion for helping the construction industry reap the benefits of modern cloud and mobile technology.

We’re a team where you’ll feel empowered to make decisions, but you’ll also know that you have the support where you need it. We challenge ourselves and each other to get the best outcomes for our customers and ourselves.

If that sounds like you, you’ll find a great team where you’ll be able to grow both personally and professionally.

If you are interested in joining our team, please send us your CV and we will get in touch with you if a position comes up that we feel you would be a good match.

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Listed below are the positions that we currently have open.

Customer Success Manager
Job Description

Customer Success Managers own the relationships, strategy, and well-being of Appsee’s customers. The CSMs are ultimately responsible for making sure the clients in their portfolio are constantly learning from their data and extracting value out of their analytics and marketing investments with Appsee.

Responsibilities
  • Leads discovery to uncover a clients’ core objectives and connects them with a solution in Appsee
  • Coaches clients on Appsee product and analytics best practices
  • Analyzes data independently to discover insights that drive recommendations for clients
  • Connects with clients by exhibiting empathy, listening actively, presenting in an engaging manner, and communicating effectively
  • Influences and builds rapport with key decision-makers in order to become their trusted advisors
  • Displays persistence and continually pushes to get clients maximum value from Appsee
  • Quickly balances client needs against what is best for Appsee and prioritizes accordingly
  • Daily client interaction and engagement management with typically 10%-15% travel to visit client’s onsite
  • Create and present research analyses and recommendations on app optimization and usability, user-experience and conversion rates to clients’ R&D, marketing, analytics and management teams
Requirements
  • 2-4 years of Client ManagementCustomer Success experience at a SaaS or Analytics company
  • Strong technical aptitude and attention to detail
  • The persistence to build relationships even where none exists
  • Excellent interpersonal skills; people want to hang out with you once they’ve met you
  • Strong communicator who can give an excellent presentation and write an eloquent e-mail
  • Familiarity with the Mobile ecosystem (technical understanding huge plus)
  • Love of data, and a thorough understanding of how data-driven decision making transforms a product or a business
  • Empathy with a knack for understanding what a customer really needs and why they need it
  • Ability to multitask and prioritize
  • Passion for providing top-notch customer service
  • Bachelor Degree required
  • Native Portuguese speaker is a big advantage
  • Fortune 1,000 client facing experience preferred
Developer
Job Description

Customer Success Managers own the relationships, strategy, and well-being of Appsee’s customers. The CSMs are ultimately responsible for making sure the clients in their portfolio are constantly learning from their data and extracting value out of their analytics and marketing investments with Appsee.

Responsibilities
  • Leads discovery to uncover a clients’ core objectives and connects them with a solution in Appsee
  • Coaches clients on Appsee product and analytics best practices
  • Analyzes data independently to discover insights that drive recommendations for clients
  • Connects with clients by exhibiting empathy, listening actively, presenting in an engaging manner, and communicating effectively
  • Influences and builds rapport with key decision-makers in order to become their trusted advisors
  • Displays persistence and continually pushes to get clients maximum value from Appsee
  • Quickly balances client needs against what is best for Appsee and prioritizes accordingly
  • Daily client interaction and engagement management with typically 10%-15% travel to visit client’s onsite
  • Create and present research analyses and recommendations on app optimization and usability, user-experience and conversion rates to clients’ R&D, marketing, analytics and management teams
Requirements
  • 2-4 years of Client ManagementCustomer Success experience at a SaaS or Analytics company
  • Strong technical aptitude and attention to detail
  • The persistence to build relationships even where none exists
  • Excellent interpersonal skills; people want to hang out with you once they’ve met you
  • Strong communicator who can give an excellent presentation and write an eloquent e-mail
  • Familiarity with the Mobile ecosystem (technical understanding huge plus)
  • Love of data, and a thorough understanding of how data-driven decision making transforms a product or a business
  • Empathy with a knack for understanding what a customer really needs and why they need it
  • Ability to multitask and prioritize
  • Passion for providing top-notch customer service
  • Bachelor Degree required
  • Native Portuguese speaker is a big advantage
  • Fortune 1,000 client facing experience preferred